You can verify your exact installed version in NI License Manager or in Multisim by going to Help>About Multisim. Also, confirm you have the right software version for your serial number for example Multisim 14.2 - if in doubt contact your software administrator to clarify. NI Circuit Design Suite Power Professional- Full and Base Editions.NI Circuit Design Suite Education Edition - and Student Edition.If you don't have the appropriate edition, please install the software using the corresponding installer: There are two different installers for the Circuit Design Suite editions (which contains Multisim and Ultiboard) available. Make sure you installed the Multisim edition that your serial number can activate.Check if this solves your activation issue, if not check step 2. When you copy-paste a serial number you might be copying it with additional spaces at the end, if you notice there are additional spaces added, please remove them before clicking Activate, you may also prevent this by manually entering the serial number or activation code. To solve this, please check the next steps: There are a couple of common reasons that could cause this behavior, one is adding spaces to the serial or activation code, and the second is that your serial number or activation code are meant to activate a different Multisim edition or version.
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